Back to Home

Refund Policy

Effective date: March 27, 2021

 

We stand behind all of our products and your satisfaction is very important to us. All purchases made from OO & CO AGENCY LLC, LLC. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

 

Physical Products

 

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at [email protected] 

 

Digital Downloads

 

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. 

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at [email protected] Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

 

Publicity Release; Information Sharing.

 

By purchasing products from us , you hereby irrevocably grant to OO & CO AGENCY LLC, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future OO & CO AGENCY LLC events and/or other events produced by OO & CO AGENCY LLCor any of OO & CO AGENCY LLC affiliates and hereby release OO & CO AGENCY LLC and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.

Please contact our Customer Support Department at [email protected]

 

Lessons from the CEOO Training Access

 

You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at [email protected] , so we can resolve the issue. Purchase of Lessons from the CEOO training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

Be sure to return to this Policy periodically to review the most current version of the Policy. 

 

We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request we will provide you with information regarding any changes made.

 

By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.